Email Templates
Every branded email your site sends (welcome emails, login details, password resets, membership expiry reminders, booking confirmations and so on) is built from an email template: a ready-made layout with standard wording, designed for one specific purpose.
Since June 2026, these templates are part of the website itself. They are maintained centrally, kept up to date automatically with each release, and rendered entirely by your own site. Brevo (formerly Sendinblue) remains the delivery service that carries the emails to your members' inboxes, but it no longer stores or controls what the emails say or how they look.
What a template provides
- Layout and styling - mobile-friendly, Ramblers-aligned design: fluid 600px container, consistent typography, heading hierarchy, and a unified footer with social icons and charity number.
- Standard wording - well-tested text for each purpose, with merge fields filled in per recipient at send time (member names, expiry dates, reset links and so on).
- Image slots - the banner at the top comes from your Banners configuration, and some templates have further image slots you can fill with your own screenshots.
The built-in templates
- Welcome to the group - sent to new members
- Website and login details - credentials email for new accounts
- Forgot password - password reset link
- Membership expiry warning - sent before a membership is due to expire
- Membership expiry - sent when a membership has expired
- Booking emails - confirmation, cancellation, waiting list, place restored and reminder
- Fully-automated text body - a general-purpose template whose whole body is supplied by the email configuration or the Email Composer
Customising the wording for your group
You never need to leave the website to change what these emails say. Each email configuration under Admin → Mail Settings → Email Configurations lets you:
- edit the whole email in an ordinary editor, with merge fields, links and images
- reset back to the standard wording at any time
- for booking emails, control each section independently: standard wording, your own wording, or leave it out
Anything you customise is kept, even when the standard wording is improved in a later release. The step-by-step guide with screenshots is Customising Email Wording.
What is configured outside the template
The notification configuration (not the template) controls the subject prefix and suffix, the banner image, sender and reply-to roles, sign-off roles, CC/BCC roles, member selection, and any workflow actions that run before or after sending. See Email configurations for the full tour.